Policies

At Spanish Chapel Veils, we aim to make your experience in our store as beautiful as the veils we sell. Returns: • You may return most new, unopened items within 30 days of delivery for a full refund or exchange. • The item must be in its original condition, unused, and in the original packaging. • To initiate a return, please contact our us at ststephenbookgift@gmail.com or 916-223-3112. • Once your return request is approved, you will receive instructions on how to send back your item. • Returns must be shipped back to us within 7 days of receiving the return instructions. • Customers are responsible for the cost of return shipping, except in the case of defective or incorrect items. • If you receive a defective or damaged item, please contact us within 7 days of receiving your order. • We will provide a prepaid return label, and once the item is received, we will offer a replacement or full refund. • If a replacement is not available, we will issue a full refund, including return shipping costs. Refunds: • If your return is approved, we will process your refund to the original payment method within 5-7 business days. • Please note that it may take additional time for funds to appear in your account, depending on your bank or payment provider. • If you haven't received a refund after 7 business days, please first check your bank or credit card account for any delays. • If the issue persists, contact us at ststephenbookgift@gmail.com and we will investigate the matter. Cancellations: Orders can be canceled for a full refund if the item has not yet been shipped. Please contact us immediately if you wish to cancel an order. Contact Us: If you have any questions or need assistance with your return or refund, please contact our customer service team at ststephenbookgift@gmail.com or 916-223-3112.